Effective Date: November 18, 2023

At Gritly (“we,” “our,” “us”), customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day refund policy to ensure a hassle-free experience. Please read our refund policy carefully to understand your rights and the steps required to initiate a return or refund.
1. Eligibility for Refunds

To qualify for a refund:

The item must be returned within 30 days of the purchase date.

The item must be in its original condition, unused, and in the original packaging.

Proof of purchase, such as a receipt or order confirmation, is required.

Non-Refundable Items

The following items are not eligible for refunds:

Customized or personalized products

Items marked as final sale

Items that have been damaged, altered, or used

Shipping costs (unless the return is due to our error)

Return Process

To initiate a return:

Receive Authorization: Once your return is approved, we will provide you with return instructions.

Ship the Item: Send the item back to us in its original condition, using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Processing

Once your return is received and inspected, we will:

Notify you of the status of your refund via email

If approved, process your refund to your original payment method

Refunds may take 5–10 business days to appear on your statement, depending on your bank or payment provider

Exchanges

If you would like to exchange an item, please contact us at Sales@gritlyusa.com. Exchanges are subject to product availability.
6. Damaged or Defective Items

If your item arrives damaged or defective, please email us at Sales@gritlyusa.com within 7 days of receiving your order. Include photos of the damage and your order details, and we will arrange for a replacement or refund.
7. Cancellations

Orders can be canceled before they are shipped. Once an order is shipped, it must go through the return process outlined above.